Terms & Conditions

Terms & Conditions for Extended Limited Warranty Service (Maximum 5 Years)

This is to certify that the Citizen Watch, with which this Extended Limited Warranty Service is included, will be repaired free of charge by any of the authorised service centres in China, Hong Kong, India, Indonesia, Korea, Macau, Malaysia, Brunei, Singapore, Taiwan, Thailand and Vietnam within a maximum of 5 years from the date of purchase and only in the event of defects in the material or workmanship of this watch.

However, please note that our free repair service does not cover the following:
1. Damage after the guarantee period expires.
2. Damage due to owner's mishandling, abuse, remodelling or faulty repairs.
3. Damage due to fire or other natural disasters.
4. Failure to present the Guarantee Card.
5. Any damage caused by ware or accident to all watch appearance components and their surface including but not limited to glass, crown, push button, watchband, watchcase.
6. Power cell (in case of Quartz Watch).
7. Improperly filled out Guarantee Card.

Also please take care concerning the following points:
- Owner will be charged for postage, insurance and such costs as may be incurred outside the normal repair costs under the guarantee.
- For those customers requiring their watches to be repaired in countries other than those where the purchase was originally made, repair services are available though it is to be acknowledged that it might take somewhat longer than normal.
- We reserve the right to relinquish all responsibilities under this guarantee for repairs if the watch is tampered with or damaged by any other than Citizen authorized service facilities.
- In quartz watches, the original power cell in the watch is a service power cell inserted before shipment of the watch and there might be cases where the life of the power cell is shorter than that specified in the Instruction Manual.
- In the United Kingdom this guarantee does not affect any applicable statutory rights of a consumer.